Behavior Analytics

How Cresca Uses AI to Predict Open & Click Behavior in Real-Time

ByRhea Banerjee, Machine Learning Engineer
10 min readJuly 26, 2025
How Cresca Uses AI to Predict Open & Click Behavior in Real-Time

Email isn’t just about delivery — it’s about action. Cresca uses predictive models trained on billions of data points to forecast user behavior and optimize timing dynamically.