Customer Support

The Support Black Hole: Why Free ESPs Leave You Hanging

ByDev Mehta, Customer Experience Lead
6 min readJuly 26, 2025
The Support Black Hole: Why Free ESPs Leave You Hanging

Free tools often mean zero support. When things break — and they will — Mailchimp support queues could cost you real revenue. Cresca offers premium-grade human + AI assistance, always-on.